by kliadmin | Feb 10, 2015 | News, UX
by Kelly Nercess
They say time flies when you’re having fun, but it really flies when you spend your days solving business challenges with smart targeted research. Key Lime Interactive started as just an idea that our CEO, Ania Rodriguez, was inspired at a UX conference to start her own firm by a strong professional woman. Today, Key Lime Interactive works with some of the world’s leading brands to uncover new ways to bridge the gap between user needs and business goals. You may know the story of how our company started, but it sprouted from the idea that if you have a dream and you put your mind to it you can succeed at anything.
Whether you have had first hand experience with us, or just heard great things through the grapevine, we’ve truly enjoyed every minute of the last six years. We’ve been fortunate to work with some of the most intelligent, driven and forward thinking professionals in the industry. We’ve partnered with our clients and worked hard to develop innovative UX research methods. We view ourselves as leaders in the modern workforce and implemented polices to support that vision such as our new vacation policy that gives our employees unlimited vacation hours. Today’s team takes pride in our work and are committed to bringing their A game each and every day, whether they’re at their desk or at the beach.
We’re proud of our culture. We have a phenomenal team of talented professionals who are committed to quality and our clients. We’ve evolved over the past six years growing from two to over twenty-two. We’ve come a long way and look forward to the future.
Here are just a few fun facts we’ve collected over the years:
- In 2009 KLI had 1.5 employees. Currently, KLI has 22 employees and an extended network of contractors to field projects in their area of expertise.
- Our revenue goals have grown 10 fold in 6 years, and we’re meeting them!
- Our client list has grown from 2 to 92.
- We’ve conducted over 4,800 moderated users and 15,000 unmoderated users have helped KLI shape products across 13 industries in a global market.
- Every single team member has received personal accolades from our client partners. We are appreciated and respected by our clients, partners, peers and colleagues.
- Selected to deliver a keynote presentation on KLI’s eye tracking study at the 16th annual Human Computer Interaction conference in Crete, Greece.
- In June 2014 our CEO was named to the South Florida Business Journal’s 40 Under 40 list.
- This month she’s being honored as an emerging woman entrepreneur in Enterprising Women of the Year Awards.
- In 2015, we expanded our Competitive Research division. We will release five new syndicated reports this year in addition to our established products for Auto Insurance, Mobile Banking and Premium Cruise. Our inaugural Mobile Credit Card Competitive Index report was released in January 2015.
by kliadmin | Feb 10, 2015 | e-commerce platforms, ipad, iPhone, mobile, usability, UX
by Kathleen Henning
While interviewing participants about online shopping habits, regardless of the product, the same issues appear:
- I don’t know if it’s true to size
- Will this fit?
- Is this item good quality?
- Will it be as pictured?
- What is it made of?
These are the questions that determine whether or not they will make a purchase. Many customers, if they do not get satisfactory answers to these questions, will choose to either locate the item in stores or simply purchase something else from a competitor.
When customers are researching products online, they’re trying to understand what the product would look like in person. There are a variety of ways they currently expect companies to help them do this, but their main research method is customer reviews. They’re looking for information about the quality, the fit, the size, the accuracy of the photos, etc. They’re also looking to see if the reviewer is someone like them. In our research, we’ve found that some users really value a reviewer profile with some demographic details (i.e. age, location, style, size, etc.). Users also appreciate retailer efforts to aggregate some of this information, like the size charts Nordstrom and Amazon use.
Recently, retailers have started providing customers with some of this information on their own, like the features and fit. The most critical element of any website trying to sell tangible products is a good zoom feature. If someone is looking to buy clothes, shoes, or furniture, they want to get an up close view. They may want to buy it online, but they’re looking for the feeling of seeing it in person. The more they can see of the item, the more likely they will be to purchase it online. Some websites, like Saks Fifth Avenue and West Elm, have videos of the products available for purchase that show the product ‘in motion’. Customers find this to be very helpful.
When trying to better understand fit, customers are looking to retailers for support. Some users have mentioned that they find it helpful when the site tells them the height of the model and the size he / she is wearing. Others use services like Fit Predictor, available at Saks Fifth Avenue and other department stores. This uses your size in brands you have purchased to determine your size in other brands and different items. The FitPredictor predicts the right size for you based on what size you wear for other brands. For example, if you wear a size 8 jean from The Gap, then the FitPredictor will predict the correct size jean in the brand you’re shopping.
Companies should think about the fundamental product questions their users have when determining which features to include on the product page. Will these features help users make a purchase decision by addressing common issues such as quality, fit, size, color, etc.? While much of the initial decision about an item is visual and focused on whether it fits a shoppers personal style, the final decision is based on whether customers believe they have a full understanding of how that item will fit into their lives.
by kliadmin | Feb 10, 2015 | Conferences, Innovative Thinking, Strategy, usability, UX
by Kelly Nercess
Produce like Picasso
We all know Pablo Picasso and we all know he was a genius. Primarily known for his role establishing Cubism, he was also an efficient artist. He brought this discipline to each of his artistic periods including Traditional, the Blue Period, the Rose Period, his African-Influenced work, Neo-Classicalism and Surrealism. His innate talent and unstoppable drive meant that he produced an average seven new pieces of art every day. Today we have over 147,800 completed works of art from this amazing artist. At this point you may be comparing your own productivity to Picasso’s his jaw dropping feat; try not to feel too bad about yourself. There was a method to his madness.
The presentation was not a Picasso art history lesson, but rather a lesson on how to apply this work ethic to your daily tasks. How can we apply Picasso to our work? Brian Sullivan and J. Schuh presented their findings on how the average worker can apply these Picasso techniques to achieve success.
It all starts with the five P’s of Productivity: Passion, Purpose, Proficiency, Persistence and Partnership. These five components will pave the road to ‘producing like Picasso’.
Passion
The first words that came out of Picasso’s mouth was a form of the word ‘pencil’. Jose Ruiz, Picasso’s father, taught brush technique and was popular for his painting doves. When he noticed that his son loves to draw, he began giving him lessons. The start of his passion for art began at a young age and eventually led to his first oil painting at the ripe young age of 9. The name is the brand. Noticeably, Picasso has a different last name than his father. Could you imagine the iconic name being Pablo Ruiz instead of Pablo Picasso?
Picasso began art school and found himself daydreaming in class rather than focusing on what was being taught. “For being a bad student, I was sent to detention. I liked it there, because I took along a sketchpad and drew incessantly. I could have stayed there drawing forever.”
Passion Points of Picasso:
- Find your passion (drawing for Picasso).
- Family support for focus and education.
- Find a mentor, early on (Picasso’s father).
- Get an education (for the sake of learning).
- Know life events will fuel your passion.
Purpose
“Good artists copy. Great artists steal.” Stealing allows you to make something yours.
“Copying is doing exactly like someone else does. Stealing is when you take something, change it so much, the innovation is so disguised, so changed, that it looks like it belongs to you.” Steve Jobs can be known to use those words to his advantage. He took the branding that Picasso created and made it his own. Jobs considered Picasso his mentor and built the Apple brand using the artwork that Picasso created. If you notice the famous Apple ‘finder’ symbol, you will find a very close relation to the artwork of Picasso. Steve Jobs was shameless to steal ideas and build his brand off the work of this extraordinary artist.
There was no stopping the Apple empire, Jobs also wanted to be considered the Ritz-Carlton of retail. Someone is always there to great you at the door and the genius bar is a place to get advice on your products, rather than drinking a gin and tonic. Again, this goes back to the idea that Apple was shameless bout stealing great ideas. In order to be the best, you had to follow the footsteps of the best.
Looking back at the work of two brilliant innovators, they both continued to reinvent their brand and give their work a purpose. Picasso established his work in the Blue Period, Cubism and Neo-Classical, while Apple continued to push the boundaries with new technology including smartphones, tablets and computers.
Picasso held a great influence to Steve Jobs. Without his impact on the Apple brand, I would imagine some of the products we use today would not be the same.
“Steve Jobs admired Picasso because he could have taken a conventional approach and done it well for the rest of his life, but Picasso (like Jobs) tried to change things.” – Dr. Enrique Mallen, Forbes 2013
Purpose Points of Picasso:
- Have an open mind to new experiences.
- Be original. Challenge the status quo.
- Look beyond your own design discipline.
- Steal great ideas, but make them your own.
- Take risks. Do not copy other people.
In part two of this article, I will deep dive into findings that Brian Sullivan and J. Schuh shared on the remaining three P’s: Proficiency, Persistence and Partnership. Stay tuned in our March newsletter for the final article!
by kliadmin | Nov 12, 2014 | Conferences, Cultural Impact, Humor, iPhone, mobile, usability, UX
by Kelly Nercess
Lets face it. We live in a society where the majority of people are glued to their mobile devices. Whether it’s texting a friend, finding an online recipe for dinner, or taking a selfie…everyone, at one point or another, is guilty of being attached to their smartphone.
During the Big Design conference in Dallas this year, I had a chance to attend Pamela Pavliscak’s workshop on “ The Real Mobile Experience”. Aside from her entertaining jokes and quick wit, she gave us a her insights on what people really do on mobile phones and how to design for those activities.
Some quick facts:
– For every baby born, there are five mobile devices activated
– 7 billion mobile phones in the world. 55% of those are smartphones
– Typical mobile users check their phones 150 times a day
– Smartphone owners spend over 2 hours on their phone each day
– 21% of US mobile phone owners go online primarily using their phones and globally that number is even higher
– Out of preference: 50% of smartphone owners under 30 use the Internet primarily on their mobile phone
– Out of necessity: 55% of Americans who make less than $30k/year have no web access at home
– For convenience: 34% use the device simply because it is close at hand
– 29% say that their phone is the first and last thing that they look at everyday
– 44% sleep with their phones (in a very platonic manner)
Based on the data that Pavliscak reported, people show a remarkable dependency on their smartphones. The fact that we now wake up and go sleep with this electronic device by our side can even be intimidating for a spouse. Women were asked if they would rather give up sex or their mobile phone for 1 month. Can you guess the answer? 48% of women said they would rather give up sex, while the other 52% said they would rather do without their mobile phones. Hmm, interesting. Where do you fall on the spectrum?
An experiment was performed where she asked 250 people to “take a look at their phone”. She was requesting the owner to just happily pass their phone over to a perfect stranger. The result:
– A slim amount of people actually handed over their phone
– Some made an excuse not to pass it over
– Some also just instantly put their phone away
– Majority of people would hold the phone out and show it while it was still in their possession
So, what does this mean for society? We are way too overprotective of our phones. It’s as if it was our newborn child.
In addition to our phones providing a channel for enhanced social interactions, they also allow us to also solve problems. Pavliscak reported that 86% of people solve problems with their phones, which includes troubleshooting emergencies. What else do we use our devices for? High on the list is making sure our kids are happy. Only 20% of parents don’t use tablets or phones to keep their children occupied. So next time you are at a restaurant and you see a young child playing Angry Birds as opposed to eating their macaroni and cheese, you can look at them and think “Oh, you’re part of that 80%”.
We all know that we love and adore our phones, but what are we really doing on them? Ms. Pavliska proposed another experiment to research what we are spending our time on when our eyes are glued to that mobile screen. Even though we look at it over 150 times a day, we’re usually using it in three ways:
– 72% of the time we Tap
– 77% of the time we Swipe
– 94% of the time we are Scrolling
People know how to use the zoom button, but surprisingly a lot of us will continue to read the small text as opposed to using the gesture to make it larger. How can we optimize the mobile experience based on this data?
– Take the guesswork out for the user, but give them obvious cues
– Get rid of any needless gestures
– First impressions hold the most value for The Flick (scroll down to the bottom, and then quickly back up to the top)
– Don’t have to many hidden menus for when a user applies the The Washing Machine method (someone who swipes up and down/right and left)
– We go to great lengths to avoid typing, so consider that when designing your mobile site
– Use icons in a way that is consistent with other sites
– Essential content should be on the page or on the top (hamburger menus are iffy)
– Sound cues are a missed opportunity – only 74% of people leave their ringer on
Overall, there is much room for improvement for the user experience of mobile devices. They are attached to their phones almost as if it were another limb. Aside from the great content she was able to share, she had an upbeat and entertaining presentation style that did not go unnoticed by the crowd. If I get the chance to attend another talk by Pamela, I won’t miss the opportunity!
by kliadmin | Nov 12, 2014 | Conferences, UX
At the end of October, our Senior User Researcher, Kelley Parsons, attended the Human Factors and Ergonomics Society (HFES) Conference. Kelley presented to an intimate crowd at the Student Lounge about “UX Consulting War Stories”. Kelley wanted to share her experiences and give a unique perspective of everyday life as a UX consultant. The audience connected with Kelley’s down-to-earth approach and loved her lessons learned from over 20 years experience working in this industry. One attendee approached Kelley and said, “Thank you soooo much! We have waited all day for a presenter like you!!!”
You can view her entire presentation here.
by kliadmin | Oct 7, 2014 | App Development, Conferences, Strategy, unified user experience research, usability, UX
Last month our CEO and Founder, Ania Rodriguez, joined the South Florida Interactive Marketing Association to discuss “Optimizing User Experience for Conversion”. She joined other panelists from Ion Interactive and HiConversion. Top takeaways from the event:
– You can find 80% of the issues with only 5 users
– Eye tracking can detect if call-to-action size and color make a difference in your conversion results
– Strong colors attract the eye, but if there is too much competing for the eye’s attention the people can get overloaded
– Do not put a search bar under the mega menu button or it will get lost and decrease your conversion rate
– Test and embrace user experience design to continually improve, solve and remain relevant in your space
– One great tool for quick usability test: KlueMobile
