User Experience Research

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70% of products fail due to lack of User Experience (UX)

User research or UX research focuses on understanding user needs, motivations, and behaviors. There are two types of user experience (UX) research, both of which we can help with:


  1. Formative
  2. Summative

Formative User Research

Behavioral Persona Development

Formative research is also known as early research because it is conducted when you are you are about to design or are in the design phase. The questions that are answered are to inform design.

Depending on your research needs, we will recommend the best approach that will include methods such as:

  • Ethnographic and contextual research
  • Diary studies
  • Cognitive Walkthroughs
  • Card Sorting and Treejacking
  • Surveys
  • Expert Reviews
  • Competitor evaluations
  • Prototype testing
  • QuickInsights Usability Tests

If you are in a timeline crunch, we recommend you learn more about QuickInsights.

formative user research
ux research

Summative User Research

Summative research is also known as validation user testing because it is conducted when you are you are done with the design of your site/app/product. We recommend that this type of testing happen in the environments that your users will be using your products. Additionally, you’ll want to make sure that you capture metrics that allow you to gauge if your product is go-to-market ready.

Typical research methods include:


  • Unmoderated Usability Testing
  • In-Lab Usability Testing
  • Benchmark and Longitudinal Testing
  • Out of the Box Testing

ROI of User Experience Research

Don’t know if is the time to engage your customers? Let us help you get to build your business case starting with these top reasons.

Top reasons to invest in User Research:


  • Speed up time to market
  • Increase conversion
  • Increase adoption rates
  • Reduce churn
  • Save on costly rework
  • Reduce development costs
  • Grow the topline
  • And more….


UX Workshops


If you are a CMO, VP, or Director of User Research and want assistance or a second opinion on your organization’s UX strategy, we would be happy to be your trusted partner. Key Lime Interactive’s most senior researchers will partner with your leadership and stakeholders.

For more information on getting started with your strategic workshop, click the link below!

UX Research-focused companies are outperforming
the market. Discover why by viewing our case studies.

KLI UX Consultants

Chart your course for a better customer experience today